Refund Policy

Warranty & Returns:

• All appliances come with a 4-month warranty (12 months for landlord packages).
• Returns are only accepted if the item has a fault and is in its original condition.
• Accidental damage is not covered under the warranty.

Inspection & Call-Out Fee:

• Returned items undergo an inspection to determine if the issue is a fault or a minor repairable problem.
• A £10.95 call-out fee applies for refund or return assessments.

Non-Returnable Items:

• Items that have been tampered with or are not in the same condition as delivered will not be accepted.

For any issues, contact us at info@prohomeappliances.co.uk.